Delivery & Returns Terms

Delivery Information

UKTVSAT only utilises secure courier services via DHL, DHL Express Worldwide, UPS, FedEx and Deutsche Post. Delivery in Europe can take from 1 to 3 days. Some countries use intermediary courier services and this can cause delivery to take a couple of days longer. Deliveries to Latin America, North America, North Africa, the Middle East and Asia can take 3 to 7 business days. All DHL prices and shipping options during checkout show approximate delivery days for all countries. DHL Express Worldwide and UPS delivery options are more expensive, but offer faster delivery.

UKTVSAT Delivery Policy and Guarantee


Unless otherwise stipulated, the delivery periods designated by UKTVSAT are non-binding. UKTVSAT reserves the right to arrange partial-delivery at any time. Any delay concerning delivery of ordered products or any other matters, to the extent that the delay is due to any event outside reasonable control, especially acts of God, labour disputes, strikes, lock-outs, governmental actions and any other similar events – even if it happens at UKTVSAT - shall UKTVSAT reserve the right to postpone or extend the delivery period, during such interference, to an appropriately reasonable time.

Delivery and Risk

Shipment of products is usually made from the stock warehouse in London, England. Subcontracting usually follows from England, Ireland or Italy. The delivery of accessories is usually made from the stock warehouse in Königsbrück, Germany. All deliveries and any returns are made at the customer's own risk. Product prices do not include shipping costs and are subject to change without prior notification. The customer is liable for any ordered goods, once they have been dispatched for shipment and have left the warehouse.

Delivery: The shipped product is usually an expensive and sensitive device. Therefore, the delivery is made via DHL, UPS or FedEx. The delivery time within Europe usually takes 1 to 3 business days. Some countries use intermediary delivery services, which can delay the delivery by a few days. Deliveries to North Africa or the Middle East can take from 3 to 7 business days.

Repair or Replace Guarantee: For customers inside Germany, in the event the box becomes faulty, we will collect, test, then if found to be faulty, replace the box with a brand new unit during the 12 month warranty period at no cost to you. For customers outside Germany, in the event the box becomes faulty, we will require that you send the box to us. We will test and then if found to be faulty, replace the box with a brand new unit during the 12 Month warranty period at no cost to you. (Free shipping within the European Trade Zone).

Collection and Return Policy: The collect and return at no cost only applies to faulty products located within Germany. If the product becomes faulty outside Germany, it will need to be returned to Germany for collection or shipped directly to us at your expense. We will then return the item to any EU Trade Zone or other European destination free of charge.

Customers outside the EU can purchase an additional 1 year guarantee on Sky Digiboxes for 18€, that also includes free return shipping to destinations outside the EU Trade Zone.

How to Estimate your Shipping Cost before Checkout

  • Just add your order to the Shopping Cart.
  • Click the View Cart button in the mini cart or Cart in the Top Menu.
  • Select "Estimate Shipping & Taxes".
  • Select your country and Region / State.
  • Enter your Post Code.
  • Click the Get Quotes button.
  • Orders above 31.5 kg will be recalculated. You can also order by phone.