FAQ about Sky via Internet on SlingPlayer

Frequently Asked Questions and Tips - Sky TV HD Bundles and Subscriptions.


If you have a question that is not addressed here, please use our Enquiries Form or phone us.

For SlingPlayer on WD TV Live Media Player setup help, please see SlingPlayer for Connected Devices FAQ & Help



You sure can! The days of satellite dishes and Sky TV set top boxes are over. No matter where in the world you reside or travel, Sky TV now comes to you with a Sky on SlingPlayer subscription and / or WD TV Live HD Media Player, plus a Sky TV HD Bundle supplied through UKTVSAT.


We set up a Sky Card, Sky+HD Digibox and a UK address for you at our UKTVSAT Central Hub and our servers transmit your Sky TV HD subscribed channels to your SlingPlayer account. UKTVSAT also provides SmartDNS service that stops buffering on low bandwith speeds and ensures you always get the expected streaming HD quality, even if you only have 2 Mbps. You can access your Sky TV anytime and anywhere in the world you have Internet. Just log into your Slingbox.com account, select United Kingdom - English, power on the Sky+HD Virtual Remote Control and watch your subscribed Sky TV programmes in up to 1080p high definition on your big screen TV anytime, anywhere. Read more about Central Hub and SmartDNS.


Alternatively, if you already have a Sky subscription and your own sat-dish and Sky+HD Digibox, or any other TV Provider subscription and set-top box, you can get the Non-Subscription WD TV Live HD Media Player that has the SlingPlayer app. You can then create a free Sling account at Slingbox.com and use SlingPlayer to get your Sky channels or other TV Provider channels on your WD TV Live and any compatible devices.


Just create a UKTVSAT Customer Account and complete your purchase. You'll then receive your unique download link for your own specific SlingPlayer with Sky TV UI software and Slingbox.com Account details via email. Once you have downloaded and installed your SlingPlayer on your PC or Mac, you'll find that your Sky TV HD Bundle Subscription has already been preloaded, activated and ready to enjoy. Just log into your new Slingbox.com account, click on Watch and select United Kingdom - English from the country menu. You can then stream Sky to your TV, or watch Sky TV on any devices that have your SlingPlayer installed.


Your WD TV Live HD Media Player order will be shipped to you one day after your payment has cleared. Please, click on the Delivery Tables / Terms in the footer to see the delivery times to all worldwide destinations. UKTVSAT guarantees you uninterrupted 24/7 reception, plus free dedicated customer service and technical support from 9:00 to 19:00 hrs. Monday through Friday and 9:00 to 12:00 on Saturdays. Order can be made online or by phone. Please note that our Customer and Tech Support is provided only in English and German.

No, you don't. Those days are over for anyone who gets a SlingPlayer with / or without a WD TV Live HD Media Player and a Sky TV HD subscription through UKTVSAT. Your Sky TV HD Bundle subscription is transmitted to your SlingPlayer and/or WD TV Live HD Media Player with integrated SlingPlayer via our Central Hub VPN routers 24 / 7. Your SlingPlayer annual subscription enables UKTVSAT to maintain and service a dedicated Sky Card, Sky+HD Digibox, a UK address and SmartDNS with HD Boost service for you, so your transmission access is always available online.


Unlike broadband subscribers who can only watch at home, you get the freedom of "anytime, anywhere" login access to your Sling products to use On Demand and rent Sky Store videos and Box Sets to your heart's content. You also get Catch Up TV, BBC iPlayer and ALL your favourite Pay TV and FTA channels on any TV, PC, Mac, iPhone, Android Smartphone and compatible devices.

By default, the SlingPlayer app must be manually configured to work with a TV Provider subscription. The UKTVSAT Sky Equipment Annual Subscription is sold only together with a Sky TV HD Bundle monthly subscription to UKTVSAT customers. We configure each customer's Sky TV HD Bundle subscription to the customer's unique SlingPlayer app's Sling account. This also applies to the WD TV Live integrated SlingPlayer app.


As a special consideration and free service to existing UKTVSAT customers who already have a Sky TV subscription, we do provide the WD TV Live integrated SlingPlayer app preconfigured. If a customer orders only a WD TV Live HD Media Player without a Sky TV HD Bundle, there is no need to configure the integrated SlingPlayer.


In order to get Sky TV while living outside the UK, you need a TV Provider who can supply a dedicated UK address, a reliable Sky Card and a Sky+HD Digibox. Normally, with these items, you would also need to invest in a satellite dish. UKTVSAT provides a dedicated UK address, a reliable Sky Card and a Sky+HD Digibox included in your SlingPlayer for Sky TV annual subscription, so you don't need to set up these items at home at a huge expense. In addition, UKTVSAT provides you the Sky TV HD Bundle as a monthly subscription, debits your Visa or MasterCard monthly and pays your monthly Sky subscription directly to Sky.


With this complete UKTVSAT service, you get guaranteed 24/7 uninterrupted reception via the Internet. You have complete access to all your Sky subscribed channels anywhere in the world you have Internet. Unlike broadband Sky subscribers outside the UK using a sat-dish, Sky Card and Sky+HD Digibox at home, who are unable to get BBC and ITV since Sky moved those channels to a new spot beam, you get all the Sky and FTA standard-definition and high-definition channels like BBC HD and ITV HD all the time. Plus, you have the freedom to watch your Sky TV HD at home or anywhere you travel; otherwise impossible without a direct Sky.com UK subscription only the Brits are supposed to be entitled to enjoy.


Unlike a direct Sky 12 months minimum subscription contract, UKTVSAT provides a minimum 3 months subscription, so you can be flexible and change your mind without a hassle.

The WD TV Live HD Media Player comes in as a handy home or travel asset. The WD TV Live HD Media Player enables you to placeshift (stream) your TV to anywhere you are away from home in the world in sparkling 1080p HD resolution. The WD TV Live HD Media Player is also recommended for streaming USB storeage and device images and videos to TV and to other compatible devices. The WD TV Live HD Media Player and SlingPlayer has built-in Wi-Fi, HDMI connectors, and enables the choice of setup via your TV screen or your computer. With the preloaded Sky Bundle via Internet on SlingPlayer subscription you get Sky On Demand, Catch Up TV, Sky Go and TV Box Sets in 1080p HD crystal-clarity, plus a wide range of Sky and social media fantastic apps.


If ordered, the WD TV Live HD Media Player will be shipped to you one day after your payment has cleared. Please, see the Delivery and Return Terms, as well as the European and International shipping rates and approximate delivery times to all worldwide destinations in the footer to see the delivery times to all worldwide destinations. UKTVSAT guarantees you uninterrupted 24/7 reception, plus free dedicated customer service and technical support from 9:00 to 19:00 hrs. Monday through Friday and 9:00 to 12:00 on Saturdays. Order can be made online or by phone. Please note that our Customer and Tech Support is provided only in English and German.

UKTVSAT supplies 3 Sky HD Bundle subscriptions.


UKTVSAT Sky Equipment Annual Subscription includes a Central Hub dedicated UK address, UK Sky Card and Sky+HD Digibox for 150.00€ per year.
Sky Complete HD Bundle including Sky Movies, Sky Sports £97 per month (Minimum contract period 3 months).
Sky Family HD Bundle with Sky Sports Subscription £66.75 per month (Minimum contract period 3 months).
Sky Family HD Bundle with Sky Movies Subscription £78.25 per month (Minimum contract period 3 months).


Sky HD Bundle via Internet on SlingPlayer offers over 300 channels.
Sky HD includes over 80 Sky+ channels, 71 HD channels, the 3D channel, 240 free-to-air channels, On Demand, Catch Up TV,
Sky Go and TV Box Sets in 1080p HD crystal-clarity. Enjoy the UK’s biggest Catch Up TV service with BBC iPlayer, ITV, 4oD, Demand 5,
Sky Go and Sky channels, including Sky Atlantic, BBC, BBC HD, ITV HD, ITV iPlayer and 240 free-to-air channels.
Sky Sports offers 6 dedicated HD channels, including Sky Sports F1® and Sky Sports News with incredible live sports coverage on Sky 3D.
Sky Movies offers 11 dedicated HD movies channels and features 3 new premiere blockbuster releases every week a year before other providers.


You can also opt to purchase the WD TV Live HD Media Player and use the SlingPlayer app to access any Pay TV Cable or Broadband Provider subscription anywhere in the world you choose, including Sky. However, a Sky TV subscription requires a UK address.


So, if you live outside the UK or Ireland, we make that possible for you. The geographical range that Sky TV satellite transponders reach is limited to Northern, Western, Eastern and Southern Europe, including parts of North Africa and Eurasia.


The advantage to getting Sky TV HD via the Internet is that the Sky TV cover range is entirely global. Isn't it better to have picture-perfect HD quality via the Internet than being stuck with a 3.5 metre satellite dish expense and a Sky+HD Digibox that can't be repaired or replaced on location? That problem is unlikely with a UKTVSAT Sky Equipment Subscription.

First time access to your SlingPlayer: If you are on Mac, please use your Safari browser. For PC, preferably use Chrome, Firefox or Opera.


1. Go to slingbox.com.
2. Login with your assigned slingbox.com account email address and password.
3. Download and install SlingPlayer on your computer.
4. After installation is complete, wait for SlingPlayer to load in your browser.
5. The video screen will probably show the message "No Video Signal".
6. In the top right menu bar above the screen there are 3 icons. Click the “Virtual Remote” icon to open Sky Remote.
7. Click the Power button to switch on the Sky remote.
8. Click channel number 141 (1+4+1) on the number pad to access BBC One HD. BBC One HD will appear on your screen.
9. Click on the Settings icon (left-most icon of the bottom menu bar under the SlingPlayer Screen) and set “Aspect” to Wide Screen.
10. Set “Quality” to Best HD.
11. Set “Sources” to Component.
12. At the right top menu you have an icon with 2 diagonal arrows to view Full Screen.
13. To go back to Actual Size just press the “esc” key on your keyboard.
14. You can also use the wizard to configure SlingPlayer on your router network.

Technically, BBC and their related channels were moved to a UK spot beam in Feb. 2014 and this caused many satellite broadband Sky TV subscribers in certain European countries outside the UK and Ireland to miss those channels. This problem does not impact UKTVSAT Sky TV HD subscribers from receiving Sky TV via Internet. UKTVSAT customers have the pleasure to never miss out on any of the BBC, BBC HD, ITV, ITV HD and related channels that Sky transmits.

However, Sky does reserve the right to change and move channels to different transponders and this causes problems for subscribers far outside the UK and Ireland who depend on satellite reception, not UKTVSAT customers. We make the necessary frequency changes and adjustments on an up-to-date basis to ensure that our subscribers aren't affected. Sky reserves the right to also remove channels from their library, as was the case with the MGM HD channel in 2014.

If the problem does not originate with Sky, as per the examples given in question #5, the problem would be with a fault either in the SlingPlayer software settings or Internet connectivity, that is; unless the problem is with UKTVSAT having technical issues with the Central Hub servers or VPN Routers, which could happen under Acts of God or firmware update issues. However the maintenance of our equipment is State of the Art. Regarding troubleshooting issues related to SlingPlayer software and firmware, please look up these Troubleshooting Sections at Slingbox.com.


Troubleshooting SlingPlayer apps



Firmware Support

No! Commercial licenses for monetary gain are only possible through a direct agreement with Sky. Even for humanitarian organisations, unless pre-approved by Sky, will no one be allowed to abuse their intellectual and copyright properties. Acts in breach of these rights by any UKTVSAT subscriber would lead to serious consequences, damages, possible legal proceedings and stiff penalties, and are therefore completely discouraged. UKTVSAT provides subscriptions strictly for personal use of Sky TV entertainment.

UKTVSAT Sky HD Bundle Terms:


  • Your three months Sky Bundle Subscription prepayment is immediately paid to Sky on your behalf by us.
  • Sky only provides Sky Bundle subscriptions and Extra TV Packs on a minimum 1 year non-refundable contract.
  • UKTVSAT makes possible your 3 month minimum subscription policy as a satisfaction promotional guarantee.
  • Your Sky Bundle Subscription commences on the date of product activation for a minimum period of 3 months.
  • Should you cancel after the 3 month minimum contact period, the three months prepaid subscription for any Sky Bundle will not be refunded.
  • You may cancel your Sky HD Bundle anytime after the 3 month minimum contact period.
  • Extra TV Packs or Extra Sports Channels may be cancelled anytime during or after the 3 month minimum contact period.
  • Should you cancel your subscription after 3 months, your prepaid UKTVSAT Sky Equipment Annual Rental Subscription remainder is refundable.


WD TV Live HD Media Player carries a 12 months manufacturer warranty (24 months in the EU),
plus a UKTVSAT 12 months repair or replace and 24/7 reception guarantee, contingent on normal use policy.


UKTVSAT Included Services


  • The UKTVSAT Sky Equipment Annual Rental Subscription includes the following:
  • Annual service and maintenance of a dedicated UK address.
  • Annual service and maintenance of a UK Sky Card, Sky+HD Digibox and SmartDNS with HD Boost service set up for you at our UKTVSAT Central Hub.
  • (UKTVSAT transmits your subscribed Sky Bundle channels via our servers to your SlingPlayer).
  • Guaranteed 24/7 uninterrupted reception.


Benefits You Can Enjoy with UKTVSAT Services:


  • UKTVSAT is your International Portal to Sky TV, so no need to buy costly satellite equipment, Sky Digiboxes and Sky cards.
  • UKTVSAT Central Hub login access enables you to receive your Sky Bundle Channels at home or on the go via our servers.
  • Stream Sky TV in perfect picture HD quality to your TV, PC, Mac, Tablet, iPad, iPhone, Android Smartphone and compatible devices.
  • The Virtual Sky+HD Remote Control gives you all the Sky+ Menu functions, Sky Services and Planner to record and store programmes.
  • Never miss getting BBC, BBC HD, ITV, ITV HD and related FTA channels, like satellite dish and receiver users outside the UK do!
  • Enjoy Sky TV On Demand, Sky Go and the UK’s biggest Catch Up TV service with BBC iPlayer, ITV, 4oD, Demand 5 and TV Box Sets.
  • UKTVSAT provides and maintains a UK address and dedicated Sky+HD Digibox for the duration of your Sky HD Bundle Subscription.
  • You are in full control of your Sky HD Bundle Subscription 24/7 365 days a year, covered by our 24/7 Quality Reception Guarantee.
  • Unlike a regular minimum 12 month Sky contract, you may cancel anytime after our 3 month minimum policy. But no one ever does!

Billing Terms


UKTVSAT Sky Equipment: Annual subscription will automatically be debited from your Visa or MasterCard by UKTVSAT.
Sky Bundle: Monthly subscription will automatically be debited from your Visa or MasterCard by UKTVSAT.
On clearance of the transaction, UKTVSAT will then pay your monthly subscription payment directly to Sky.
Extra BT Sport: Monthly subscription will automatically be debited from your Visa or MasterCard by UKTVSAT by the Pay TV Provider.
Extra Zee TV and ViewAsia: Monthly subscription will automatically be debited from your Visa or MasterCard by the Pay TV Provider.
Extra Sky Sports Channels MUTV, Chelsea TV, LFCTV, Racing UK and BoxNation: Monthly subscription will automatically be debited from your Visa or MasterCard by the Pay TV Provider.

Cancellation and Refund Policy Terms


Your Sky HD Bundle Subscription commences on the date of product activation for a minimum period of 3 months.
Your 3 month prepaid subscription for any Sky HD Bundle is not refundable.


WD TV Live HD Media Player carries a 12 months manufacturer warranty (24 months in the EU),
plus a UKTVSAT 12 months repair or replace and 24/7 reception guarantee, contingent on normal use policy.

You can stay subscribed to Sky TV as long as you wish, or as long as the subscription payments are honoured on time. You may cancel any month after the minimum 3 months subscription agreement.

UKTVSAT will automatically debit your credit / debit card for your Sky HD Bundle subscription on a monthly basis and your UKTVSAT Sky Equipment subscription on an annual basis. You will receive emailed invoices for each transaction. In the event that your credit / debit card is about to expire, you will receive a reminder email to update your credit / debit card details with us. Should a subscription month's payment deadline be overdue without timely payment, our system's auto-billing settings will detect non-payment and automatically block your Sky TV account and Sky Equipment subscription, but not your SlingPlayer account.


In any case, default in payment for either your Sky HD Bundle or UKTVSAT Sky Equipment subscriptions would result in an immediate blocking of the accounts. Should you then resolve to make a late payment to unblock your account, you will be charged a reactivation fee of Fifty Euros (50,00€). We do not cancel any customer account for defaulting of payment for either Sky HD Bundle or UKTVSAT Sky Equipment subscription, unless we are certain that the customer has no intention to resume their subscription with confirmation of the fact via email or telephone.

Simply phone us to update or use your Subscription Manager.

Your contract permits you to use your UKTVSAT Sky Equipment subscription and you have your personal slingbox.com SlingPlayer account to access your Sky HD Bundle subscription for non-commercial use.


You can only transfer these subscriptions through UKTVSAT, if you have someone committed to assume your subscription contract.


This person must receive access to your UKTVSAT account and update it with their personal details. This person will also have to supply us with their credit or debit card details for resumption of subscription payments. This can be updated by phone or the Subscription Manager.

When you purchase your UKTVSAT Sky Equipment subscription, the SlingPlayer is already preconfigured when you receive the software from UKTVSAT (as a .exe or .dmg file). You need only install it on a Windows or Mac OS computer and properly configure it to your home router. You can then log into your slingbox.com account using SlingPlayer and also install it on any device connected to your network, such as your iPhone, Android Tablet or iPad, etc.). See Question 2 on how to access your Sky TV channels through slingbox.com.

Yes you can. You can connect your WD TV Live HD Media Player to practically any audio-video (AV) source using the HDMI cable from your WD TV Live HD Media Player to your TV. You can hook up the WD TV Live HD Media Player to thousands of compatible standard-definition (SD) or high-definition (HD) sources, including DVRs, satellite receivers, security cameras, Blu-ray players, DVD players, etc.

Order online or by Phone (call free).


  1. First, please read the Sky Bundle via Internet category pages to best understand the products on offer.
  2. Then, click the product image of your preferred product. They can be found at the bottom of each category page.
  3. You can get a Sky HD Bundle via Internet (SlingPlayer), Sky HD Bundle on WD TV Live, or the separately sold WD TV Live HD Media Player (non-subscription).
  4. On the product page from the drop down options, add your preferred Sky HD Bundle, any Extra TV Packs and/or Extra Sports channels to your order.
  5. Your selected items will be added to your shopping cart and you can see the total cost in the "items" field at the top of the page.
  6. If you click on the items field, it will open with your item details.
  7. To estimate your shipping costs, click on "View Cart".
  8. On the View Cart page, click "Estimate Shipping" and enter your country, region / state and postal code.
  9. Then click the "Get Quotes" button.
  10. Finally, click on "Checkout".
  11. On the Checkout page, if you have not yet created a UKTVSAT customer account, you will be required to do so before you can complete your purchase.
  12. Complete your registration details, select an available shipping method and payment method.
  13. You can pay securely via PayPal with credit/debit card or wire transfer your payment bank to bank.
  14. Ordered items are dispatched one day after payment has cleared.
  15. With an order of a Sky HD Bundle and UKTVSAT Sky Equipment Annual Rental Subscription subscriptions, your SlingPlayer app and Sling Account details will be sent via email.
  16. With an order of a WD TV Live Media Player, a Sky HD Bundle and UKTVSAT Sky Equipment Annual Rental Subscription subscriptions, your SlingPlayer app will come preloaded with your account details.

For SlingPlayer, please refer to support.slingbox.com as also connected devices support.


For WD TV Live, please refer to support.wdc.com. Online Support available in your language.


Should you have any questions and need further information or assistance, please do contact us. UKTVSAT is always at your service.