FAQ about Sky TV

Frequently Asked Questions and Answers

If you have a question that is not addressed here, please use our Enquiries Form or phone us.

Troubleshooting solutions, technical support tips and manual downloads can be found at the bottom of this FAQ page.

You can get Sky TV all over Europe, the Canary Islands, Madeira, most of Eurasia, North Africa and the Middle East. To find out if you can receive Sky TV where you live, go to our Home page and scroll to the bottom. There you can find a list of recommendations for satellite dish sizes. Click on Sky Card Sat-dish (your country).

You will need a Sky HD or Sky+HD Digibox and UK or ROI Sky Viewing Card with a Sky Bundle Subscription, which we will supply you with guaranteed 24/7 uninterrupted viewing, plus 7 days a week dedicated customer service and technical support. This is a digital satellite receiver with built-in Video-guard decoder for Sky Digital television.

Sky+HD Digiboxes with 500GB and up to 2TB are available and 3D Ready. No other satellite receiver/decoder will work with Sky, as specific cams are required to access Sky menus, recording and programming settings. You need a credit card for your direct Sky Digital monthly subscription: MASTERCARD or VISA.

Sky broadcasts via satellite ASTRA 2 at 28.2° East. If in doubt, ask your local satellite installer how to point your dish and adjust your receiver settings to ASTRA 2 or get them to set it up for you.

To do it yourself, you will need a Quad (Quattro) universal LNB fitted to your dish and the dish will need to be aligned with Astra 2, which has an orbiting position of 28.2 degrees east.

Throughout Europe, the standard 80 cm dish is sufficient. If your location is on the perimeter of the satellite’s reach, as is the case in the Canary Islands or Eurasia, you will require a 3.3 to 3.6 metre dish for optimal reception.

Please note, the new Sky+HD Digibox requires 2 cable inputs for full functionality with Sky’s latest recording, preprogramming, anytime viewing, storage and Sky+ menu features. If you want reception on 2 separate Sky HD or Sky+HD Digiboxes, it is recommended to install a Quad (Quattro) universal LNB with 4 cable outputs.

For Alignment Instructions, download the Set-Up – Alignment – Positioning your Sat-Dish Instructions PDF (found at the bottom of this page).

The telephone connection port on the back of your Sky Digibox is intended exclusively for Sky UK and ROI terrestrial services and should not be connected to Sky Digiboxes used outside the UK and Ireland. Our service requires no telephone connection. No hidden fees or charges . Enjoy installation, activation assistance and ongoing customer support, “all inclusive” with your purchase of a genuine Sky Digibox and original Sky equipment from UKTVSAT.

You can find all the information on “Dish Alignment”, “Set-up and Installation” and “Troubleshooting” at the bottom of the page under Troubleshooting Tips.

For Alignment Instructions, please go to If you have further questions or need technical help, please do not hesitate to contact us.

All our Sky products are genuine. They are not pirated viewing cards. Someone offering you pirated cards is committing fraud. What’s more, according to European law, the use and possession of pirated viewing cards is illegal.

WARNING: There are companies that supply viewing cards and charge you the premium rate, but after 2 or 3 months, you may suddenly discover that your card has been blocked by Sky.

The minimum length of a Sky contract is 12 months, as per the Sky’s subscription policy, and is automatically extended for as long as you remain subscribed. Whenever Sky changes viewing cards, you will receive an updated card from us without delay or reception interruption, as we preset and preactivate new cards before we issue them to our customers.

You also have the option to cancel your Sky Subscription earlier if necessary. Just phone us and we’ll take care of it for you.

You pay to Sky, your provider, directly for your monthly subscription. For this you will need to supply us with a MasterCard or Visa Card (from any Country). You can find our various subscription packages in your Account under Subscription Manager.

If you have further questions or need technical help, please do not hesitate to contact us.

No, you don’t. You pay the provider directly for your monthly subscription. For this you will need to supply us with your MasterCard or Visa Card details (from any Country). Sky subscription and payment details can be found in the footer link Terms and Conditions | Privacy Policy.

Sky Digital will bill you in British Pounds for a UK subscription and in Euro for a ROI subscription, according to their UK price tariff. Your bank will convert the payment into your local currency. If you have further questions or need technical help, please do not hesitate to contact us.

We securely handle all information placed with us by all our customers with utmost confidentiality and such information is never stored on our server or on a computer that is in any way connected to the internet, either directly via modem or indirectly via a network. Sky processes your monthly subscription payment automatically by direct debit from your credit/debit card.

By law, you are covered by your bank’s credit/debit card issuance policies to rightfully demand a refund for any "unauthorised" payments ever debited from your card. If you ever experience an unauthorised debit, simply inform the bank that issued your credit card or your credit card company and make an indemnity claim.

Sky+ Digital only changes viewing cards when they improve their technical standard of software and hardware (updates/upgrades) or in cases where the existing viewing cards have been hacked and pirated. In any case, you will receive your replacement card well in advance of any actual change.

We can activate certain PPV channels for you on request (just takes a phone call). In the UK you can get the Sky Digibox for free (or nearly free) but you must agree to connect it to the telephone line for 12 months, according to the terms and conditions of the “interactive contract”. Outside the UK, your Digibox cannot be connected to the UK telephone line and therefore, the Digibox must be bought without subsidy.

Interactive services such as ordering Pay-Per-View directly with the Sky remote cannot be used without a direct telephone line connection outside the UK. However, we can arrange for most sports events or concerts to be switched on whenever you so wish.

As an alternative solution, you can use our Sky Phone Dialer for Pay-Per-View.

A bit more costly than the above suggestion is that, UKTVSAT has provided a solution to this problem for UKTVSAT customers outside the UK, who have a UK Sky Viewing Card. You can get our Sky On Demand VPN-EPG Router.

After you place your Skybox order, delivery by DHL or UPS usually takes about 1 – 7 working days. We activate your subscription after your receive and install your Skybox, insert your Sky Card and phone us to activate your Sky subscription on your card. You can also use your Activation Manager to request activation. Delivery takes 1 day in Germany and 2 – 3 working days to other European countries.

Deliveries to the Canaries, North Africa and the Middle East depend on the intermediary courier connections arranged by those countries with DHL or UPS and take at most a week. See our Delivery Terms & Returns Policy.

If you have further questions or need technical help, please do not hesitate to contact us.

We guarantee 24/7 viewing reception with any subscription package. We are available weedays from 9:00 to 19:00 GMT +1 and Saturdays till 12:00 pm offering support and the right viewing solutions.

DO NOT TELEPHONE the provider (Sky) under any circumstances!

If you do phone the provider at any time it is certain they will disconnect your viewing card and we will not be held responsible to replace your card under our repair or replace guarantee policy.

Please read our Privacy Policy – Terms and Conditions page for complete policy terms.

If you have further questions or need technical help, please do not hesitate to contact us.

We certainly do! We guarantee 24/7 uninterrupted viewing and 7 days a week from 9:00 to 19:00 GMT+1 troubleshooting assistance with any Sky HD or Sky+HD Digibox, and Sky Viewing Card and Sky Bundle subscription, as we maintain a British address for our customers.

This is also why the Sky Viewing Cards we supply are not subject to premature cancellation, as long as your Sky subscription payments are kept up (Sky automatically debits your credit card directly for the monthly subscription fee).

We’re available seven days a week offering support and the right viewing solutions.

We supply only brand new Sky equipment which carry a full 12 manufacturer warranty and our 12 month repair or replace guarantee.

In case a mechanical defect occurs in your tuner or other technical problem, you need only call us to inform us about the problem.

After we test your reception from our end and are satisfied that the defect is mechanical, we would instruct you to send the Digibox to us.

If the Digibox is unrepairable, we will replace it for you with a brand new one.

If you have further questions or need technical help, please do not hesitate to contact us.

Totally. The superb audio is backed by the latest 5.1 Dolby and other digital surround sound icons for a fantastic audio experience.

Sky optimally transmits over 50 Sports and Movies channels in High Definition (HD) and the first and only Three Dimensional (3D) channel in Europe. You get full HD quality and Dolby 5.1 surround sound from your Sky HD or Sky+HD Digibox on an HD Ready or Full HD TV that has Dolby 5.1, but the Sky HD Pack is required for that high-definition pleasure.

Otherwise, the picture and sound quality you get at home will depend on the TV and sound system you own. For best viewing experience, Full HD TV and HD Ready TV sets that have surround sound are recommended.

Yes you can … and much more on request by phoning us or ordering online! Extra Sports Channels are available as upgrades to your Sky Bundle. You can also get occasionally organised live PPV Sports events programmes for free on weekdays, when that opportunity is available.

Sky bills your subscription fee one month in advance and this is why you might think that you have payed twice in the first month. Usually the first payment is deducted a few days after the card is sent or activated.

That first debit is higher than the monthly subscription, as it is made up of the payment for the rest of the first month and the advance payment for the second month. At the end of the month the payment for the following month is deducted and balances out correctly.

If you experience any wrong payment debits, Do Not Contact The Provider. Please contact us immediately and send us a fax or email copy of your credit card statement highlighting the incorrect deductions. We will take care of it for you.

You have 2 options to make changes to your Sky Bundle Subscription and also add or remove optional TV Packs and Extra or Stand Alone Channels.

Log into your UKTVSAT Account and go to your Subscription Manager. There you can select which Sky Bundle Subscription you want to exchange for your current subscription. After updating your changes, we will immediately be notified of your request and make the required change for you within 24 hours. You can also phone in the request, if you want the changes performed immediately. Your Sky Digibox must be switched on with the green LED light visible for the changes to succeed.

If you have further questions or need technical help, please do not hesitate to contact us.

Sky Digiboxes and PVRs use a PIN code to control viewing of inappropriate content and to protect recorded material on Sky HD and Sky+HD Digiboxes. Your PIN Code is initially set to the last 4 digits on your Sky viewing Card.

You can also find your viewing card number in your menu installation settings and then jot down the last 4 digits.

The PIN can be changed for receivers outside the UK.

You will discover that the option to change your PIN exists in the settings menu under Services on your Sky Remote Control. However, that option requires PIN verification and confirmation, which is only possible on Sky Digiboxes that have a direct UK or Irish terrestrial telephone line connection to Sky. To change your PIN for on a Sky Digibox located outside the UK and Ireland, please phone us and we will immediately do it for you.

Regretfully, not outside the UK and Ireland. The Sky Multi-room option is avaiilable only to UK and Ireland based Sky subscribers and requires a direct UK or Irish landline telephone connection to function.

As an alternative to Multi-room, Sky subscribers outside the UK can install a second Sky HD Digibox and Sky Viewing Card with a second Sky Bundle Subscription.

You can connect more than 1 TV set to a Digibox. However, the room where it is installed with the remote would be the only place to change channels. In other rooms where TVs are connected to that Digibox, you would only be able to watch the Sky channel being viewed on the main Digibox.

Here are a couple of alternative and more affordable solutions.

With 2 Sky HD Digiboxes, 2 Sky Viewing Cards, 2 Sky Subscriptions and the use of a Quad (Quattro) LNB, 2 lines would go separately to each Sky HD Digibox, allowing for independent viewing with direct remote in each room where a Digibox is installed.


The cheapest alternative is to get the Magic Eye TV Link (under Accessories) and operate your Sky Digibox from any other room where you have a second TV set.

Just link an RF coaxial cable from your Sky Digbox to the TV in your other room and the Magic Eye will operate your Sky Digibox taking full control of all functionality on your second TV, as if you are in the same room with the Sky Digibox. Cheaper than Multi-room for a one-time investment of only 12€.

We also offer the Sky On Demand VPN EPG Router annual subscription and the Sky Bundle via Internet opportunities for Sky TV access via Internet eliminating the need to buy and install satellite and and set-top box hardware.

Just phone us or use your Subscription Manager and we'll upgrade your Sky Sports Pack with BT Sport. BT Sport 1 and 2 are now in HD and the BT Sport Pack includes ESPN HD. A Sky HD Pack upgrade is recommended for best viewing, but everything works just fine in SD resolution, because current Sky HD and Sky+HD Digibox models perform in HDMI on any HD Ready and Full HD TV set. You even get optimal clarity on old standard TV screens.

Yes. Now you can get Sky Go, On Demand and Catch Up TV with the Sky On Demand TP-LINK VPN-EPG Wireless 300Mbps Router annual subscription from UKTVSAT. The TP-Link VPN-EPG Router's EPG software settings automatically updates to your Sky UK subscription. The TP-Link VPN-EPG Router (enables Sky Go, On Demand and Catch Up TV in HD crystal clear quality).

You can also convert your Sky DRX595, DRX590, DRX890 or later W model to Wireless with the Sky Wireless Connector.

(This option is not yet available for UKTVSAT ROI Card subscribers).

Order the TP-Link VPN-EGP Router and connect the Ethernet cable to your Sky+HD Digibox or use Wi-Fi, if your Sky Digibox is too far away from the router. (You can use a 300 Mbps wireless 2-way powerline adapter instead of cables).

Not only will you have a much faster connection boost due to the 300 Mbps speed of the router, but also equally crystal clear HD picture quality. With the EGP programme selection, you can download your favourite Sky Movies, Sky Sports and much more, to watch directly on your TV. (Depending on your UK Sky Bundle subscription).

The second and cheapest option is to subscribe to our Sky Go Pack. The Sky Go Pack is an Internet EPG software that connects your PC, Mac, Tablet, SmartPhone or other media device to the Sky Go Interface to enable direct viewing of included Sky channels. You can also stream directly to your TV and also enjoy On Demand, Catch Up TV. The Sky Go software requires download and installation on your computer or other device. The picture quality is however not as good as that of the TP-LINK VPN-EGP Router or Internet connection or a direct satellite dish connection.

1. The TP-Link VPN-EPG Router (gets you Sky Go, On Demand and Catch Up TV in crystal-clear HD quality).

2. Sky Go Pack (gets you Sky Go, On Demand und Catch Up TV (cheaper solution, but less dynamic picture quality).

Disconnect the power cable from the back of the Sky Digibox.

Press the *Backup* button on your Sky Digibox and hold it down while you reconnect the power cable to the back of Digibox.
After 15 to 30 seconds the following information should appear on your television screen.

“Please do not disconnect your Sky Digibox”……
Please wait for approximately 10 minutes ……… then release the Backup button and wait another 10 minutes.

After these 10 minutes the Sky Digibox will automatically go into Standby mode.
At this point, you can switch on your Sky Digibox.
It can take up to 60 seconds for the Sky Digibox's Green Led lamp to turn on.

Should your screen display a *No satellite signal* message, this means you must change the Sky Receiver settings into single feed mode.

Press the *Services* button on your remote control. Then press the numbers 0,1 and again 0,1. Finally, press the *Select* button twice.
Your screen should display the *Single feed mode* option showing it is *off * – Please change to *on*.

Use the arrow-buttons to go to *Single Feed Mode* and switch it to the *On* position.
Then, save the setting by pressing the green button on your remote. You will see the message *Continue* displayed on your screen.
Confirm the setting by pressing the *Select* button.
Now you will see the message *This may take a few minutes* on your screen.
That's it. You should now have proper channel reception.

UKTVSAT Support helps with dish installation, accessories, Sky Digibox set-up and real solutions to technical or viewing problems. We are at your service weekdays from 9:00 to 19:00 and Saturdays from 9:00 to 12:00. Guaranteed 24/7 reception!

Troubleshooting Tips

The main problem no one tells you how to resolve, so you will spend money on technical services. Avoid the expense. All you need to do is change the frequency for your country and region in your Sky Menu Settings. Read how to troubleshoot this problem yourself.

1. Press the “Service” button on the remote control your HD box.
2. Then press the number keys 01 and again 01, followed by pressing “Select” 2 times.
3. Go to DEFAULT TRP and change the Frequency (GHz) to your country’s regional frequency. (e.g., 11.778)
4. Under MANUAL SETTING go to Frequency (GHz) and change it to your country’s regional frequency.
5. Then click on FIND CHANNELS (Yellow button on your remote control) to activate the search.
6. Wait until the scan is complete.
7. Then press the “back” button on your remote control to exit the service menu.
8. Now select any channel. You Sky reception should now be back to normal.

How to get your country’s regional frequency codes.

Sky regularly changes transponders and this can be a nuisance for reception in various EU regions and countries outside the EU. When this change occurs, you suddenly get a screen that says you have no satellite signal and only the right knowledge will get your Skybox up and running again. Local satellite dish installation technicians know the variety of transponders beaming Sky to your region. They can tell you to which frequency you should reset your Skybox.

You can also get this information online at LyngSat. Just scroll down their page to find the frequency for Astra2 A or D South or North, depending where you are located. Then download the Footprint Ku-Band document that contains the frequency information.

Once you see a couple of frequencies you can try, press Services on your remote to get the Services Menu on your Skybox screen, enter 0101 on your remote and press Select twice. Then go down to Transponder and change the frequency number to one you got from your satellite technician or found at LyngSat. If more than 1 transponder frequency is available for your region, try them all to see which one gives you the best signal strength for best quality reception. This is best done during the morning or early afternoon on a clear day when the Astra signal beams are strongest. You can also try various 0.2 to 0.4 db Quad Universal LNBs till you get the one that provides the strongest signal.

Optical LNB Solution: Sky keeps adding channels and your LNB has the hard job of tracking the 4 to 5 or more satellites Sky keeps tossing their channels to back and forth. This also means that every 3 to 4 years, the signal your LNB depends on is getting weaker. The best solution to enhance your satellite reception without the expense of a new and larger dish is to install an “Optical LNB” and replace the coaxial cables with optical cables and multi-switches to your different TV rooms. This may cost a couple hundred Euros, but it beats spending a few thousand for a bigger dish.

When a 3 meter dish no longer suffices after 4 years of good reception, a 4 meter dish is required. On a 3 meter dish, an optical LNB converts your reception capability to the equivalence of a 4 meter dish for a fraction of the cost. All in all, you will have to get a larger dish after 4 years of advantage with an optical LNB, because Sky will continue to keep adding channels and switching transponders without notice. But the optical LNB gives you 4 additional years of use out of your existing dish. Love it or leave it.

Regular Troubleshooting Recommendations:

Whenever you encounter a problem with your Sky Digibox, please first try a reset:

Pull out the plug from your Sky Digibox and put it back in. Then wait 60 seconds and switch on your Sky Digibox (this acts as a reset for the Sky Digibox). Every now and then your Sky Digibox needs to be reset. If the reset did not help, please repeat it and if the problem still persists, try a hard reset:

Sky HD Screen Message *No satellite signal is being received*.

Switch off your Sky Digibox.
Pull the power supply plug out from the back of the Sky Digibox.
Find the BACKUP button on the front panel of the Sky Digibox, press it and hold it pressed.
With the BACKUP button still held pressed, put the power plug back in the back of the Sky Digibox.
Continue to hold the BACKUP button pressed until you see all lights at the front panel of the Sky Digibox flash for about 2 seconds.
Release the BACKUP button and wait 10 minutes.
Should your screen show the message *No satellite signal …* it means you need to change the Sky Digibox to “Single Feed Mode”. Press the SERVICES button on your remote. Then press the numbers 01 and again 01.

Then press the SELECT button twice #. (# two times the select button) On your screen you will see *Single Feed Mode* which is *OFF by default. Change the setting to *ON*. Navigate the arrow-buttons to *Single Feed Mode* and turn it *ON*.

Press the green button on your remote to Save. Then confirm it with the SELECT button. This procedure can take few minutes.

Bad Picture or “No Satellite Signal Is Being Received”

If you encounter frozen picture frames on just a few channels and everything else is working fine, this is because the channels are on different broadcast units of the satellite called ‘transponders’. Some transponders are adjusted to broadcast weaker than others. In order to receive channels from the weaker transponders, a bigger dish is required. The same applies when you get the message “No Satellite Signal Is Being Received” on just a few channels while others work. BBC and ITV channels will cause such a message, if your dish is too small.

Though Sky no longer supplies the old Sky Plus Digiboxes, we still provide information on UKTVSAT for customers who still have and use them.

Installation and Assembly Guide

1. First you need to find an ideal place to put up your satellite dish. The general rule of thumb is to put the dish where the sun can shine on it between 10 am and 12 noon. The sun, as viewed from the earth, will be roughly in the same position as the satellite between these times. Make sure that no trees with or without leaves, washing lines or other objects in the direct line of sight that could obstruct the satellite signal. You can use a compass or an electronic signal detector to find, test the signal and set your dish.

2. Connect the LNB (the unit at the end of the arm that protrudes from your dish) with a coaxial cable. Run the cable inside your house or apartment and connect it to your digibox.

3. Now connect the digibox to the mains electrical socket and switch on the digibox and your TV. Your TV screen will most probably show the message, “No satellite signal is being received”. This message occurs because your satellite dish is not yet properly aligned with the correct satellite.

4. This step is the same for standard and HD digiboxes:

Using the Remote Control, press “Services”. Now press number 4 and then number 6. You will now see the “Signal Test” screen on your TV. Your screen will show the following indicators:

Signal Strength = SS and Signal Quality = SQ

Lock Indicator = LI
Network ID = NI
Transport Stream = TS

The NI and TS are what we will be concentrating on for the time being.

5. Turn your dish so that the face of the dish is vertical and pointing south (you may need to use a compass for this). Now whilst watching the TV screen, very slowly turn the dish towards the east until you see the NI change from 0000 to 0002 and the TS change from 0000 to 07d4. Be careful to turn the dish smoothly and slowly, as it takes a few seconds for the digibox to react to any weak signals from the satellite.

Once you have found the correct satellite you may also hear music in the background and the Lock Indicator will have changed from Not Locked to OK. If this doesn’t happen, alter the elevation of the dish slightly using a chalk mark as a guide and then repeat step 5.

6. Now we concentrate on the SS and SQ. Adjust the dish up and down very slowly until the SS has peaked. Now turn the dish very slightly eastwards and westwards until the SS has peaked again. The SQ should now also be relatively high, but if its not quite 100% don’t worry. The SQ is all that is left to adjust now and this entails slackening and then twisting the LNB in its holder back and forth until the highest SQ is attained.

Once you feel confident you have the highest SS and SQ readings, tighten all the bolts and secure the LNB cable securely to the dish arm and bracket, so that it doesn’t flap about in the wind, which could cause the cable to break.

Aligning your satellite dish for Sky UK Digital TV to ASTRA II 28.2° east.

Setup and Install your satellite dish with a Sky HD Box

Tools & Materials Checklist:
- Compass if available
- Ladder
- Hammer
- Spanner or preferably socket wrench
- Electric drill
- Extension lead
- Drill bits – for wall mounting the dish and drilling through the wall
- Screwdrivers
- Plier
- Cutters
- Stanley knife or sharp penknife
- F connectors
- Self amalgamating (plumber's) tape
- 7mm wall clips
- Rawl plugs and bolts (if wall mounting the dish)
- Satellite finder or meter - useful but not essential
- Satellite cable (coaxial cable)

First, you need to find an ideal place to put up your dish. The general rule of thumb is to put the dish somewhere where the sun can shine on it between 11 am and 13 noon as the sun, as viewed from the earth, will be roughly in the same position as the satellite between those times. Make sure that there are no trees with or without leaves, washing lines or other obstructions in the line of sight of the dish.

Satellite Dishes

There are two main types of dish - offset and prime focus. Offset dishes do not point directly at the satellite (hence the name) and their focus appears to be set towards the horizon. This is the main type of dish found all over Europe, including the UK.

You can usually tell an offset dish by the angle at which they are set. A prime focus dish focuses directly at the satellite and is therefore set at a much greater angle than an offset dish.

These types of dishes are rare and are normally only found on large dish installations. The size of dish is important, because this determines whether or not the signal you receive is sufficient. While a 45 cm dish is adequate for the UK, it is not going to be sufficient for Spain, Italy, Greece, or Germany, where a 60 cm to 120 cm diameter dish is typically needed.


There are two main types of LNB that you are likely to encounter. In the UK the most common type is the Sky LNB, which has a push-in type fitting and is designed to fit the standard Sky mini dish. In Europe (and on most non-Sky dishes in the UK) the type of LNB most commonly found is the 40 mm collar mount.

This has a 40 mm diameter neck and is mounted onto the dish by attaching it to the 40 mm collar at the end of the dish arm. Sky LNBs are not designed to fit non-Sky dishes and vice-versa. The Sky digibox is essentially a free-to-air satellite receiver with a built-in module that allows it to be used with a Sky viewing card to pick up free-to-view and pay channels.

In other words, the Sky digibox is a special type of receiver, designed to be used to receive UK digital satellite channels. For all practical purposes, it is the only type of satellite receiver that can accept the Sky viewing card.

What this means for viewers, is that if you want UK TV channels, do not choose any other type of receiver. Although it is true that any type of free-to-air receiver will pick up BBC and ITV programmes, it will never be able to pick up Channel 4 and Channel Five, which require a 'free-to-view' or 'Freesat' card. In addition, with the Sky digibox you get the Sky EPG (electronic programme guide) which gives you detailed listings of all the free-to-air and encrypted programmes that are due to be shown in the coming week, enabling you to select and set them for pre-programming and pre-recording.

The Sky HD receiver is a Sky Digibox with a hard-drive storage disc and two inputs from the satellite dish. The two separate inputs mean that you can watch one programme while recording another or record two different programmes that are being shown by Sky at the same time.


Installing your system for the first time may seem like a daunting prospect at first. It should not be. Installing a small dish and digibox is extremely straightforward and can usually be done without the need for a professional installer. Of course there are exceptions, but a typical domestic installation in the UK or most other parts of Europe, with a dish under a metre in diameter, should be within the capabilities of most practically minded people.

If you aren't the practical type, don't have the time, or decide that it all sounds like too much trouble, then the easiest option is to get a local installer to do it for you. Do not attempt to carry out the installation unless you have sufficient knowledge about electrical systems and can safely use an electric drill. Do not attempt to carry out the installation on your own. Always have someone to help you.

If using a ladder, get someone to hold the ladder for you, because it will take a while to position the dish. It is recommended that, wherever possible, you locate your dish low enough to avoid using a ladder altogether.

If you live outside the UK, you must use a TV with a scart connection, as this will override differences between the UK and Continental PAL standards and use another sound frequency.

At the initial stage, you will have only three connections to your digibox: The mains power lead; the scart lead from the digibox to the TV and the coaxial cable input that links the digibox to the LNB on the dish. Only after you have everything working correctly, you may add a VCR or other device!

Determine the direction of the satellite

All UK digital TV is broadcast from the Astra satellite group, which is located at 28.2° East (that's 28.2° East of Due South) if you are in the UK. This angle will change depending on which country you live in. For example, in Spain, Italy, France, Greece or Germany the direction will be more or less South-East. There's no need to be too precise. You don't even need a compass, because as long as you know which direction South is, by bringing the dish round slowly from South to East you will eventually hit the right position. At this stage you just need to determine which wall you are going to mount the dish on, and this is probably going to be the South facing wall of the house.

Fix the Satellite dish in position

Assemble the dish using the instructions that are supplied with it. Bolt the dish to the wall, ensuring that it can be rotated either side of the compass bearing of the satellite. For example, in the UK or other country in Europe you need to ensure that the dish can be turned from South East to South.

Use TV and Skybox to locate the correct satellite

A satellite finder will help you to align the dish accurately with a satellite signal. However, it will not tell you that you have located the correct satellite, making it easy to lock onto the wrong one. In any case, the digibox recognises when the dish is aligned with the ASTRA II, 28.2 ° east satellite. It displays a certain code on the ‘signal test’ menu screen. You therefore need your TV and Sky box to be close to your dish if you are doing the job yourself - or else have someone else to watch the TV screen and let you know when the dish has locked on.

The easiest way to do this is to locate your TV and digibox in a position where, as you adjust the dish, you can clearly see the screen. Run an extension lead to a TV set outside or put the TV and digibox close to a window, so that the TV can be seen while the dish is adjusted. If you have a small portable set (with a scart connection), it would be a good idea to use it for the dish setup. For the purpose of getting the dish aligned, you can make up a couple of short leads to connect the digibox (the 'dish input' connection) to the output of the satellite finder and the input of the satellite finder to the LNB.

Get the 'Test Signal' page up on the TV screen

Using your Sky remote control, press the ‘TV guide' button until the red light on the box changes to green. Select the AV channel on your TV. Press 'Services' on the remote control. Then press number 0 and then 4 (signal test).

Error message: No satellite signal is being received

You should see on your screen *No satellite signal …..* there would be the need for a change of the sky box in the single feed mode. Push the button *services* on your remote control, then the numbers 01 and again 01 and then press the *select* button twice #. ( # two times the select button) On your screen you can see below *Single feed mode* which is *OFF* by default. Change it to *ON*. Go with the arrow-buttons to *Single feed mode* and turn it *ON* - Press the green button on your remote to SAVE and confirm it with the *Select* button. This procedure can take few minutes.

Set the dish elevation

To get your dish locked on to the satellite, you not only need the compass bearing of the satellite, but also the elevation above the horizon (in other words, the 'up-down’ position of the dish needs to be set correctly). Most dishes will have an elevation indicator behind the dish, which helps to provide you with a starting point. However, be prepared to try several elevation settings. Your elevation setting will change depending on how far south in Europe you live – between approximately 23 degrees for England and Germany/Austria /Switzerland to 30 degrees for central Italy, France and 36 degrees for Southern Spain and Italy.

Set the dish elevation in a starting position and tighten up the nuts so this will not change while you move the dish from South East to South. In small, discrete stages of just a degree or two at a time, jog the dish around towards the south. While you are doing this you should be able to see both the test signal page on your TV and the needle on the satellite finder. Do not move the dish around continuously, but in minute stages and wait for a few seconds before moving the dish to its next position. When you hit the right spot, not only will the satellite finder give a high reading, but on the TV screen your lock indicator will change to ‘OK’ and you will get a screen similar to the one on the right.

Do not be concerned with getting a good percentage on the signal strength and quality bars. Anything over 30% to 50% will be sufficient. The ‘Network ID’ will also change from 0000 to 0002 and the lock indicator must be on.

If you get figures different than these, you got the wrong satellite!

In practice it is not going to be as easy as this and you will have to adjust both the elevation of the dish and its bearing many times before you hit the right point. However, the satellite finder will simplify this process by giving an indication of when you are near to a satellite. Having got the highest reading you can with the satellite finder, you can then check the Network ID and Transport Stream to make sure that it is the right satellite.

Programming your Sky Remote Control to sync with your TV.

Download Sky Plus Remote Control Manual and Codes PDF or Sky+HD Remote Control Manual and Codes PDF

The Sky remote control can also operate the basic TV functions (Channel changing / volume control / Text etc) on around 90% of TV manufacturers. The 4 digit code (Shown in your Sky handbook) is used to identify the make and manufacturer of your TV. The individual 3 digit codes are used for each manufacturer.

Programming your Sky remote control using the 3 digit code:

Switch on the TV set.
Press the TV button on the Sky Remote.
Hold down the Select and Red buttons for 2-3 seconds until the LED blinks twice.
Enter the 3 digit code.
Press the Select button to store.
Press TV and any number to test.

If this does not work, try the following to program your Sky remote control using the 4 digit code:

Switch on the TV set.
Press the TV button on the Sky Remote.
Hold down the Select and Red buttons for 2-3 seconds until the LED blinks twice.
Press the TV button on the Sky Remote again.
Enter the 4 digit code for your TV.
The LED should blink twice.
Press the standby button on the Sky Remote (The TV should go to standby).
Press the Select button to store.
If the LED did not blink twice, recheck the 4 digit code used and go back to step 1 and repeat.

If the TV does not go into standby, press the TV button, then the standby button, then TV again and standby again.

Keep repeating this until successful. This will scan the codes used for a particular make of TV.

Programming the Sky Remote control to view Sky on an RF channel:

Most installations comprise of a Scart connection from the Sky receiver to the TV. This is normally activated by pressing the Sky button for viewing Sky. For installations where the use of a Scart lead is not possible the Sky button on the remote can be set to instruct the TV to go to channel 6 (Or any channel that Sky is normally viewed on) and switch on the Sky Digibox.

Press the TV button on the Sky Remote.
Hold down the Select and Green buttons for 2-3 seconds until the LED blinks twice.
Enter the program number for the TV channel which Sky is normally viewed on.
Press the Select button to store, the LED should blink twice.
Now you only need press the Sky button to view Sky on your chosen TV channel.