FAQ about Sky Italia

Frequently Asked Questions: Satellite dish and Sky Italia reception tips.

If you have a question that is not addressed here, please use our Enquiries Form or phone us.

You can receive Sky Italia everywhere in Europe, the Canary Islands and Madeira. You can also get Sky TV in much of North Africa, the Middle East and the Western Russia. To find out how you can receive Sky Italia in your area, check the Eutelsat Hot Bird 13C at 13.0 ° East Beam and Astra 2D at 19.2 ° East Beam on our Home Page (footer Sky TV Card Sat-Dish Size and select your country).

You need a Sky Italia HD receiver and a Sky Italia Viewing Card with a Basic Sky Italia Subscription TV Pack. This guarantees you uninterrupted 24/7 reception and includes our free personal customer service and technical support from 9:00 to 19:00 hrs. Monday through Friday and 9:00 to 12:00 on Saturdays. We provide you with an original brand new Sky Italia HD receiver.

The telephone port on the back of your Sky Italia Digibox is designed exclusively for Sky Italia terrestrial services and should not be used with Sky Italia Receiver that are outside Italy.
Our service does not require a phone line. There are no hidden fees or additional costs. You can enjoy our team's free support to help you install your Sky Italia Digibox and then activate your Sky Italia subscription.

We are here for you! Just call us.

Sky Italia is transmitted via the satellites Eutelsat Hot Bird 13.0 ° East. Your satellite dish must be aligned to Eutelsat Hot Bird 13.0 ° E.
If you have any questions or need technical assistance, please do not hesitate to contact us.

Most satellite systems are aligned towards Astra 2 19.2 ° East and Eutelsat Hot Bird 13.0 ° East.
As the Sky Italia receiver has no DiSEqC function, you must make sure that the Eutelsat Hot Bird 13 ° East amd input 1 (diseqc A #) is inserted.
It is necessary to change the inputs of your multi-switch (or diseqc switch). In general, input 1 (diseqc A) is used for Astra2 19.2 ° East and input 2 (diseqc B) for Eutelsat Hot Bird 13.0 ° East.
With a Sky Italia receiver, the assignment of the inputs must be changed: Input 1 (diseqc A) is changed to Eutelsat Hot Bird 13.0 ° East and input 2 (diseqc B) towards Astra2 19.2 ° East. You can change this in the menu under settings.
# DiSEqC A = null (no switching pulse).

Unfortunately not. The Sky Italia Card will only work with an original Sky Italia Digibox. Similarly, a Sky Germany Card does not work with a Sky Italia Digibox.

Step 1: Check your satellite dish reception capability.

• Is the antenna correctly aligned with satellite Eutelsat Hot Bird 13.0 ° East?
• Is your LNB1 properly connected to the input of your Sky Italia Digibox?

Step 2: Please check the Digibox coaxial-cable connections and that the card is properly inserted in its slot.

• Is the Sky Italia card correctly inserted with the Sky logo on top?
• Is the receiver is turned on and the display lit?
• Do some programs work and some not?
• If you are not sure how to fix a technical problem, please contact us.